Celebrity Cruises are dedicated to providing all its guests with disabilities an unparalleled cruise experience.
To tailor your accommodation to meet your specific needs, please complete the Guest disabilities Form.
Mobility Impairments
The entire Celebrity Cruises fleet was designed with your every need in mind. You’ll find wide, spacious corridors, to allow 180° turns for wheelchairs. Most decks are accessible through automatic doors, and all public rooms feature entrances with gradual inclines.
Celebrity Cruises provide courtesy wheelchair assistance for embarkation and disembarkation only.
If you require a wheelchair during the duration of your cruise, Celebrity Cruises have a limited supply of wheelchairs available on all ships. Please contact the Access Department if you would like to make a reservation for a wheelchair. If you want to ensure you will have a wheelchair or scooter onboard, you are welcome to bring your own.
You may bring and use wheelchairs, mobility scooters and other mobility aids onboard.
Mobility aids including mobility scooters must be stored and recharged in your stateroom so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation.
When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crew members.
Mobility aids should fit through a standard stateroom entry doorway which is at least 23 inches wide.
We offer accessible staterooms which have wider doors which are at least 32 inches wide and may accommodate larger devices. If you have an mobility larger than 32 inches wide.
Note: Crew members are not permitted to lift mobility aids.
Services Provided:
- Early boarding
- Cruise transfers utilizing wheelchair accessible vehicles
- Boarding and departure assistance
- Scooter access
- Lifts for one pool and one whirlpool on all ships
- Accessible Blackjack tables in the casino
- Accessible Guest Relations Desks
Exciting & Accessible Shore Excursions
Celebrity Cruises has added many new customised excursions that require less active activity for groups of any size. Otherwise, perhaps you’re looking for a totally wheelchair-accessible excursion.
Easy tours are available for certain destinations only. You can book by sending Celebrity Cruises an email no later than 10 business days ahead of your planned cruise. Celebrity Cruises can also arrange a private accessible tour for you.
Simply review the Accessible Tour Guidelines and send Celebrity Cruises an email no later than 21 days prior to your sail date. Celebrity Cruises will then respond with details and a price.
Visual Impairments
Celebrity has made the cruise experience as effortless as possible for our guests who are blind or have low vision. Braille signage and elevator buttons are available on Celebrity Solstice® Class ships, Celebrity Constellation®, and Celebrity Infinity®. As always, our crew and staff are on hand to assist in every way at any time.
Celebrity Cruises also provide Qualified Readers onboard our ships for guests who are blind or have low vision. Select crew members have been trained as Qualified Readers to read written material such as the daily Celebrity Today newsletter and shore excursions information. Waiters will also read dining menus upon request. To request Qualified Readers for your cruise, please contact Guest Relations upon boarding.
To adapt your accommodations to meet your specific needs, please complete the Guest disabilities Form.
Services Provided Include:
- Service animals are welcomed onboard all ships except those sailing to the United Kingdom (UK) due to DEFRA regulations. A relief area measuring 4 feet by 4 feet, with cypress mulch, is provided. Large Print menus and daily activity planners
- Qualified Readers
- Braille/tactile signage and elevator buttons/audio call signals are available on Celebrity Solstice®Class ships, Celebrity Constellation®, and Celebrity Infinity®.
Hearing Impairments
Celebrity Cruises accommodates guests who hearing impairments by providing them with technological advancements wherever and whenever possible.
To tailor your accommodations to meet your specific needs, please complete the Guest disabilities Form.
Services Provided:
- A portable room kit in your stateroom is available upon request. It includes a visual-tactile alert system that provides alerts for door knocking, telephone ringing, alarm clock and smoke detector.
- A TTY (teletypewriter) in your stateroom is available upon request. The TTY in your stateroom interfaces with the TTY at the Guest Relations Desk to meet all your in-stateroom needs.
- Amplified telephones are available in the staterooms and public areas on Solstice class ships.
- Assistive Listening Systems are located in the main theatre on Solstice class ships.
- Sign language interpreting services will be provided upon request for deaf guests as their primary means of communication.
Sign language interpreting services are provided for main production shows, port and shopping presentations and other major activities on a shared basis for all deaf guests onboard. - A request for sign language interpreting services should be made with the Access Department at time of booking but no later than 60 days prior to sailing. Requests are subject to availability of interpreters.
- Closed-captioned televisions are available in all staterooms across the fleet. Please note that only select programs are captioned. All safety videos are captioned.
Accessible Staterooms
Celebrity Cruises accessible staterooms are designed with wider doors, roll-in showers, grab bars and other special features for guests with mobility disabilities and other disabilities that require the use of the accessible features of that stateroom.
Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, we require our guests acknowledge the need for the accessible stateroom by completing a Guest disabilities Form.
If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved at any time to a non-accessible stateroom in order to accommodate a guest with a disability.
Please note Celebrity Cruise investigate and take action on potential misuse of accessible staterooms where there is good cause to believe that such staterooms have been booked fraudulently.
Accessible Stateroom Features:
- Wider doors with automatic doors on ships
- No doorsill to get into stateroom
- Ramped bathroom thresholds
- Bathroom grab bars
- Lowered sink and stateroom vanity
- Roll-in showers with fold-down shower bench and hand-held showerheads
- Lowered closet rods
- Accessible balconies (selected staterooms)
*Five-foot turning radius available in accessible staterooms in most configurations. Exception: Inside accessible stateroom on ships in split bed configuration where a turning space (T-turn) is available.
Automatic stateroom doors (available on Solstice-class ships only).
